Smalley's On-Time Delivery

Smalley strives to provide you with the best customer service possible. This is why we strive to be the best in the industry when it comes to getting your order delivered as quickly as possible, whether your order is large or small. At our headquarters in Lake Zurich, IL, we stock thousands of standard retaining rings and wave springs that can be shipped same day for next day delivery.

If you need a non-stock quantity, we’re able to quickly manufacture to your production timelines. Our raw materials warehouse is stocked with a large volume of alloys and wire sizes ready to be manufactured into rings and spring to meet your specific needs, whether those are large amounts or new designs.

In addition to our location in Illinois, our offices and warehouses in France and China and sales offices in Panama, India, and Sweden allow us to ensure you get efficient service and shipping times no matter where you need your parts delivered.

Smalley is a seven-time recipient of the GM Supplier Quality Excellence Award. There are 13 quality measures to meet in order to receive the award, and one of those is 100% on-time delivery, which we’ve met every year since the award’s inception. We hold ourselves to a high standard so that you can trust that your parts will be delivered when you need them.

Smalley uses a vertically integrated manufacturing process which ensures our involvement in every step of the production of your ring or spring, standard or custom. We use our rolling mills to flatten round wire and coil each product in house, allowing for quick turnaround times. Controlling the entire process from top to bottom ensures that we can maintain the proper timelines for your order.

We know that your schedule is important, so it’s important to us too. We want to make sure you have what you need, when you need it. Our expert engineers can help you with anything you require, from getting you free samples to choosing the right material, all in the timeline that fits your project schedule. Standard or custom, we’ll provide you with the right part, in the right material, with No Tooling Charges™.

Contact an engineer or customer service representative today to find out what we can do to ensure your timelines are met.

Learn more about Smalley’s manufacturing, packaging, and quality standards:

• Our Manufacturing Process
• Our Quality Standards
• How We Package Our Products